Software · Seller Reply
Seller Reply is our own support system for growing e-commerce teams: centralized customer communication, AI reply suggestions, and operational actions directly from the ticket.
Seller Reply takes over the routine: turn 1 FTE in support into a ¼ FTE – and the time you gain flows into the work that actually moves your business forward.
Market-leading AI reply quality – precise, on-brand, and in the right tone.
A quarter of a position instead of a full one – at the same ticket volume.
All channels in one workspace: Amazon, Otto, eBay, Kaufland, BOL and every other European marketplace – plus email inboxes and WhatsApp. And if you run multiple companies or brands, Seller Reply bundles them all into a single inbox.
Seller Reply learns from handled tickets, reply style, and recurring cases to speed up support replies.
Clear standard cases like shipment status, invoice copies, or returns are resolved by Seller Reply completely on its own – from the request to the sent reply, without your team having to step in.
Shopify, Easybill, JTL, and fulfillment context can be made available directly on the ticket depending on your setup.
Marketplaces, shops, shipping, inboxes, back office: Seller Reply connects to the tools your team uses every day – and pulls all the information directly into the ticket.
Shopify 
Amazon 
Otto 
eBay 
Kaufland 
DHL 
JTL 
Xentral 
Track123 
AfterShip 
17Track 
Gmail 
MS 365 / Outlook 
IONOS Mail 
WhatsApp 
Easybill Xentral Invoice JTL Invoice 
Klaviyo 
Asana … and more all the time: we prioritize new integrations together with our customers.
Seller Reply is built privacy-compliant from the ground up: operations and AI processing run on infrastructure we control ourselves – not on US clouds.
Servers and data live in German data centers with enterprise standards: encrypted, redundant, and operated in line with the GDPR.
The AI runs on self-hosted GPU clusters: customer requests are processed locally instead of being sent to US providers.
Predictable monthly costs based on support volume: the tiers follow your monthly ticket volume and stay easy to plan as your team grows.